Refund & Exchange Policy
At ParamparaTantra, we’re dedicated to providing a seamless and satisfying shopping experience. While each of our products is crafted with utmost care, we understand that situations may arise where you wish to return or exchange an item. Our policy is designed to make the process simple, transparent, and fair.
Return & Exchange Window
You have 48 hours from the date of delivery to initiate a return or exchange request for eligible items.
Note: Certain products may not be eligible for return or exchange. This will be clearly mentioned on the product page.
Eligibility Criteria
1. Original Condition
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Items must be unused, unworn, unwashed, and undamaged.
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All original tags, labels, and packaging must be intact.
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An unboxing video is mandatory as proof of the item’s condition at the time of delivery.
2. Valid Reasons for Return or Exchange
We accept returns or exchanges only under the following conditions:
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The product received is damaged, defective, or incorrect.
Please note:
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No return or exchange will be accepted for colour variations, as slight differences may occur due to lighting or screen resolution.
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No guarantee in colour.
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Dry cleaning is advised for all garments to maintain quality and longevity.
Return & Exchange Process
1. Initiate a Request
Visit our Return & Exchange Page to submit your return or exchange request within the 48 hours window.
2. Submit Details
Provide your order number, reason for return/exchange, and upload clear images or videos of the issue.
3. Review & Approval
Our quality team will evaluate your request. Once approved, you’ll receive further instructions via email or WhatsApp.
4. Return Shipment
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Ship the product securely in its original packaging.
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Ensure it reaches us safely to avoid damage in transit.
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International customers must bear or arrange their own return shipment.
5. Quality Inspection
Upon receiving the product, our team will perform a final quality check.
If approved, your refund or exchange will be processed promptly.
Refund Policy
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Refunds are issued in the form of a gift coupon only — no cash refunds will be provided.
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The gift card will be issued within 5 to 7 working days after the returned order reaches us, and will be sent via email or WhatsApp.
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The gift coupon is valid for a lifetime and can be used on any future purchase.
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Please allow up to 15 business days in total for the refund process to complete.
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You’ll receive a confirmation email once your refund coupon is issued.
Exchange Policy
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If you choose to exchange an item, the replacement product will be shipped to your original address at no extra cost, subject to stock availability.
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If the requested item is out of stock, a refund gift card will be issued instead.
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In case of an exchange, the product must be exchanged within 2 days of receiving it.
The exchange request must be raised within this 2-day time frame for it to be considered valid.
Additional Notes
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No cash refunds — refunds will be provided only in the form of lifetime-valid gift coupons.
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Colour variation due to photography or screen display is not eligible for return/exchange.
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Dry clean only – recommended for all ParamparaTantra products.
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For international orders, the customer must bear all return shipping costs and arrange their own return logistics.
- Return delivery/shipping will be arranged by the customer only. Customers must handle and bear the cost of return shipping unless otherwise specified (No item can be return more then once )
Exchanged/Replaced products will be delivered within 7-10 business days
Contact Us
If you have any questions or need assistance with your return or exchange, please reach out to us:
📧 Email: team@customercareparamparatantra.co.in
🌐 Website: www.paramparatantra.com
At ParamparaTantra, your trust means everything to us.
Our Refund & Exchange Policy is designed to ensure your confidence, comfort, and satisfaction with every purchase.